Privacy Policy

Last updated: January 2025

1. Information We Collect

Information You Provide

  • Account Information: Business name, contact name, email, phone number
  • Business Details: Trade type, service area, call volume estimates
  • Payment Information: Billing address, payment method (processed by our payment provider)

Information Collected Automatically

  • Call Data: Phone numbers of incoming callers, call timestamps, call duration
  • SMS Data: Message content, delivery status, opt-out requests
  • Usage Data: Log data, device information, IP address, browser type

2. How We Use Your Information

We use collected information to:

  • Provide and improve our missed call text-back service
  • Send SMS messages on your behalf to missed callers
  • Generate performance reports and analytics
  • Communicate with you about your account
  • Process payments and prevent fraud
  • Comply with legal obligations

3. SMS Messaging and Customer Data

When we send SMS messages on your behalf to your missed callers:

  • Messages are sent from a dedicated local number on your behalf
  • We store message content and delivery status for your records
  • We honor all opt-out requests (STOP messages) within 24 hours
  • Customer phone numbers are stored securely and used only to provide the Service

4. Data Sharing

We do not sell your data. We may share information with:

  • Service Providers: Companies that help us deliver the Service (hosting, SMS delivery, payment processing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit (TLS/SSL)
  • Secure data storage with access controls
  • Regular security assessments
  • Employee training on data protection

6. Data Retention

We retain your data for as long as your account is active and for a reasonable period thereafter for legal and business purposes. Call and SMS logs are retained for 12 months unless you request earlier deletion.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt out of marketing communications

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic (Google Analytics)
  • Improve our marketing effectiveness

9. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or through the Service.

11. Contact Us

For privacy-related questions or requests, contact us at: privacy@forgedlocal.com